Complaint Policy

Complaint Procedure

Pure Eco Solutions Scotland Ltd



If you have a complaint, we want to know as soon as possible to help us put things right promptly. Just contact our Customer Services Team with your details and a description of your problem. We are here for you Monday to Friday from 9.00am-5.30pm.

Call us: 0330 460 9902

Email us: [email protected]

Write to us: 1 Beith Road, Lugton, KA3 4ED



However, you contact us, we will:


  • Let you know we’ve received your query
  • Tell you who will be responsible for investigating along with their contact details
  • Endeavour to return phone calls and emails within five working days
  • Do everything we can to resolve things as quickly as possible
  • Do what we can to attend within fourteen days if a visit to your property is needed
  • Keep you regularly informed of progress throughout
  • Provide a final response within eight weeks or explain why this isn’t possible


Energy Efficient Home Improvements

Pure Eco Solutions Ltd. Electric Heating & Eco Funding Specialists Serving Scotland Since 2013
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